Privacy Policy

MemorEase Privacy Policy
Effective Date: 2025-03-28

At MemorEase, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform, including our website, mobile applications, and related services (collectively, the "Services").

By accessing or using MemorEase, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our Services.

1. Information We Collect
A. Information You Provide Directly
When you create an account, purchase content, or interact with our Services, we may collect:

Account Information: Name, email address, username, password, and payment details.

User Content: Photos, videos, and other media you upload or share.

Communications: Messages, support requests, and feedback.

B. Automatically Collected Information
When you use MemorEase, we may collect:

Device & Usage Data: IP address, browser type, operating system, device identifiers, and usage patterns.

Cookies & Tracking Technologies: We use cookies, pixels, and similar tools to enhance functionality, analyze trends, and personalize your experience.

C. Information from Third Parties
We may receive data from:

Payment processors (e.g., transaction confirmations).

Social media platforms (if you log in via third-party accounts).

Analytics providers (e.g., Google Analytics).

2. How We Use Your Information
We process your data to:

Provide, maintain, and improve our Services.

Process transactions and deliver purchased content.

Personalize recommendations and user experience.

Communicate updates, security alerts, and support responses.

Detect and prevent fraud, spam, or abuse.

Comply with legal obligations.

3. Sharing & Disclosure of Data
We do not sell your personal information. However, we may share data with:

Service Providers: Hosting, payment processing, analytics, and customer support partners.

Legal Authorities: If required by law (e.g., subpoenas, court orders).

Business Transfers: In mergers, acquisitions, or asset sales (users will be notified).

Aggregated/Anonymized Data: For market research or statistical analysis (non-identifiable).

4. Data Retention & Security
Retention: We retain your data only as long as necessary (e.g., for legal compliance or operational needs).

Security: We implement encryption, access controls, and industry-standard safeguards. However, no system is 100% secure—please use strong passwords and report suspicious activity.

5. Your Privacy Rights
Depending on your location, you may have the right to:

Access, correct, or delete your personal data.

Opt out of marketing communications.

Restrict or object to certain data processing.

Data portability (request a copy of your data).

To exercise these rights, contact us at memorease.ai@gmail.com. We may verify your identity before processing requests.

6. International Data Transfers
MemorEase operates globally, and your data may be processed in countries with different privacy laws. We ensure transfers comply with applicable regulations (e.g., GDPR standard contractual clauses).

7. Children’s Privacy
Our Services are not intended for users under 13 (or 16 in some regions). We do not knowingly collect children’s data. If we become aware of such data, we will delete it promptly.

8. Updates to This Policy
We may update this Privacy Policy periodically. Material changes will be notified via email or in-app alerts. Continued use constitutes acceptance.

9. Contact Us
For questions or requests regarding this Privacy Policy, contact:

Email: memorease.ai@gmail.com